Help
FAQ
Which areas do you collect from?
We collect and return across Rochford District — Rochford, Rayleigh, Hockley, Ashingdon, Canewdon, Hawkwell, Hullbridge and Stambridge. Collection and return costs £30 for both journeys. If you're just outside the area, book anyway and we'll confirm whether we can reach you.
Will you do any work without asking me?
No. If we find something beyond the booked service, we send an estimate to My Shed with photos and notes. Nothing extra is done until you approve it.
Are parts included in the service price?
No. Service prices cover labour. Any parts needed are estimated first and only fitted once you approve them. We're also happy to fit parts you supply.
How do I pay?
When your bike is ready you'll get an invoice in My Shed. You can pay securely by card through Stripe or with PayPal. We never see or store your card details.
What kinds of bikes do you work on?
Mountain bikes, gravel, road, hybrid, kids' bikes and e-bikes. We've been servicing bikes since 2012.
Garbaruk parts say 'ordered in' — what does that mean?
Travers Bikes is an authorised Garbaruk distributor. We order Garbaruk parts in for you when you buy, and they usually arrive in about three weeks. We'll email you when your order ships.