Help
FAQ
Can I just pop in to buy a part?
Please do not turn up for parts. I work from a small workshop in a residential area, and I am not a shop, so I do not sell things like inner tubes over the counter. Order online and I will post it, or choose collection and I will email you when it is ready. For a service or repair, book it and bring the bike in, or I can collect it.
Which areas do you collect from?
I collect and return across Rochford District: Rochford, Rayleigh, Hockley, Ashingdon, Canewdon, Hawkwell, Hullbridge and Stambridge. Collection and return costs £30 for both ways. If you're just outside the area, book anyway and I'll confirm whether I can reach you.
Will you do any work without asking me?
No. If I find something beyond the booked service, I send an estimate to My Shed with photos and notes. Nothing extra is done until you approve it.
Are parts included in the service price?
No. Service prices cover labour. Any parts needed are estimated first and only fitted once you approve them. I'm happy to fit parts you supply too.
How do I pay?
When your bike is ready you'll get an invoice in My Shed. You can pay securely by card through Stripe or with PayPal. I never see or store your card details.
What kinds of bikes do you work on?
Mountain bikes, gravel, road, hybrid, kids' bikes and e-bikes. I've been servicing bikes since 2012.
Garbaruk parts say 'ordered in'. What does that mean?
Travers Bikes is an authorised Garbaruk distributor. I order Garbaruk parts in for you when you buy, and they usually arrive in about three weeks. I'll email you when your order ships.