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Delivery and shipping

I post from the workshop in Canewdon, near Rochford, Essex, to the UK, Europe and the rest of the world.

What it costs

  • The price is worked out from live courier prices when you put your postcode or country in the basket, so you see the exact figure before you pay.
  • UK delivery starts from £4 for small parts.
  • Free UK delivery on orders over £200.

How long it takes

  • In stock: packed and posted within 1 to 2 working days. You get an email with the tracking.
  • Made to order: Garbaruk parts about 3 weeks, Nextie rims about 6 weeks, a hand-built wheel about 7 weeks. The page for each item says so. An order with a made-to-order item is sent when everything has arrived.
  • Wheels and frames are paid half when you order and half when they are ready to send.

Ordering from outside the UK

  • UK VAT comes off orders going abroad.
  • Your own country charges import VAT and duty. At checkout you can pay these up front, which I recommend: the courier then asks you for nothing at the door. Or you can pay them when the parcel arrives.
  • I fill in the customs paperwork, and you get the tracking number by email.

Collecting from the workshop

Choose collection in the basket and I email you when your order is ready. I work from a small workshop in a residential area and I am not a shop, so please wait for that email before you come.

If something goes wrong

If a parcel is late, damaged or wrong, email info@traversbikes.com with your order number (and a photo if it is damaged) and I will sort it out. Cancelling and returns are on the returns page.

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